Return Policy Returns on phone orders are accepted only in cases where the item(s) purchased is significantly different than described or has structural issues not disclosed in description, or if the item arrives damaged which occurs during shipping.
Returns for refund will not be accepted for reasons of preference, that is, for issues pertaining to buyer’s remorse or matters of personal taste.
All instruments are thoroughly inspected and are set up to industry standards, with condition documented and go through a checklist prior to shipping and deliberate damage caused by the purchaser as a pretense for return will not be accepted. There will be a $75 charge for all checks returned due to insufficient funds. Returns agreed upon by TFS in special circumstances may incur a 10-15% restocking fee if upon receiving return, the issues are deemed unfounded and unreasonable. All deposits made to hold an instrument for a sale will be final and non-refundable. Refunds will be made only at the discretion of the Fret Shop.
THE FRET SHOP 3042 Valley Avenue Suite 102 Winchester, VA 22601 540-247-1430 NOTE! The QUICKEST way to reach us is by telephone.