Return Policy Returns on phone orders are accepted only in cases where the item(s) purchased is significantly different than described or has structural issues not disclosed in description, or if the item arrives damaged which occurs during shipping. Returns for refund will not be accepted for reasons of preference, that is, for issues pertaining to buyer’s remorse or matters of personal taste. All instruments are thoroughly inspected and are set up to industry standards, with condition documented and go through a checklist prior to shipping and deliberate damage caused by the purchaser as a pretense for return will not be accepted. Returns agreed upon by TFS in special circumstances may incur a 10-15% restocking fee if upon receiving return, the issues are deemed unfounded.
THE FRET SHOP 15 S. Loudoun St. Winchester, VA 22601 On the Walking Mall! (Two Doors South of Wilkins Shoe Center)
540-247-1430 Calling Is The Quickest Way To Reach Us!